Question 1

How does Voice Agent pricing work?

Accepted Answer

Voice Agent is a usage-based add-on available on Pro and Enterprise plans. You're charged $1 per answered call, billed at the end of each month. There's no monthly minimum or setup fee.

Question 2

Are there any setup fees?

Accepted Answer

No. There are no setup fees, activation fees, or hidden charges. You pay the monthly subscription and per-transaction processing fees only.

Question 3

Can I change plans later?

Accepted Answer

Yes. You can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle.

Question 4

Is there a long-term contract?

Accepted Answer

No. All plans are month-to-month. You can cancel at any time with no early termination fees.

Question 5

What payment methods can I accept?

Accepted Answer

All major credit and debit cards (Visa, Mastercard, Amex, Discover), contactless payments (Apple Pay, Google Pay), and chip/swipe transactions.

Question 6

What's included in the custom domain?

Accepted Answer

Pro plans include free custom domain setup — we'll configure your own domain (e.g., yourfoodtruck.com) to point to your Biteplat-powered website with a free SSL certificate. You just need to own the domain.

Question 7

Do I need special hardware?

Accepted Answer

Biteplat runs on iPads and Android tablets. We offer optional hardware packages including card readers and receipt printers, or you can bring your own compatible devices.

Question 8

How does the free demo work?

Accepted Answer

Request a demo and our team will schedule a personalized walkthrough. We'll set up a sandbox environment so you can test everything before committing.

Question 9

What is the Pro Max plan?

Accepted Answer

Pro Max is our all-in-one plan at $199/month. It includes everything in Pro plus a built-in loyalty and rewards program, unlimited locations, 10,000 marketing emails per month, and early access to the BitePlat Marketplace App when it launches.

Question 10

What is the loyalty and rewards program?

Accepted Answer

The loyalty program lets you create a branded rewards system for your customers — for example, earn 10 points per dollar spent and redeem 100 points for $1 off. It works across your online storefront, POS terminal, and dine-in kiosk. Available on Pro and Pro Max plans.

Simple, transparent pricing

Starter

Pro

Pro Max

Enterprise

Add-ons

AI Voice Agent

Frequently asked questions